Privacy

Who we are

XM-Five Studio is a sole trader business in Australia that makes Shopify themes. This page covers this website, xmfivestudio.com.

What we collect

We collect information only when you send a support request or email us:

• your name and email address
• your store address
• your message and any file you attach

This website does not use advertising or analytics cookies.

How we use it

We use it to answer your request and to fix problems in our themes. We do not sell it or use it for marketing.

Services that handle it for us

• FormSubmit delivers the support form to our inbox and sends your confirmation email.
• Zoho Mail hosts our email.
• Cloudflare hosts this website and may keep standard visit logs, such as IP addresses, for security.

How long we keep it

We keep support emails for as long as needed to help you and to keep a record of the request. Ask us and we will delete yours.

Your choices

You can ask to see, correct or delete the information we hold about you by emailing support@xmfivestudio.com.

Themes installed on your store

Our themes run inside your Shopify store. We have no access to your store, your customers or your orders unless you choose to give us access during a support request.